Privacy Policy

1. Overview

Happy Heart Boxes ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit happyheartboxes.com, join our email list, or place an order, how we use it, and the choices you have. By using our website, you agree to this Policy.

2. Information We Collect

We collect information you provide directly to us:

• Order and account information — your name, email address, billing address, and phone number when you place an order or create an account.
• Recipient information — because our boxes are often gifts, we also collect the recipient's name, shipping address (including dorm or building details), and sizing information such as shirt size and shoe size for personalized items.
• Payment information — payments are processed by secure third-party payment processors. We do not store your full card number on our servers.
• Email list information — your email address when you join our VIP list or newsletter.
• Messages — anything you send us when you contact support.

We also collect some information automatically when you browse our site, such as your IP address, browser type, pages viewed, and general location, through cookies and similar technologies.

3. How We Use Your Information

• To process orders, manage subscriptions, and ship boxes.
• To personalize box items using the sizing details you provide.
• To send order confirmations, shipping updates, and account notices.
• To send marketing emails you've signed up for, such as VIP list updates and monthly theme previews. You can unsubscribe anytime using the link in any marketing email.
• To respond to your questions and provide customer support.
• To improve our website, products, and services.
• To prevent fraud and comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for them to do their jobs:

• Payment processors, to handle transactions securely.
• Shipping carriers, to deliver your boxes.
• Email and marketing platforms, to send the emails described above.
• Website hosting and analytics providers, to operate and improve our site.

We may also disclose information if required by law, or in connection with a business transfer such as a merger or sale.

5. Gift Recipients

If you receive a Happy Heart Box as a gift, the purchaser provided us with your name, shipping address, and possibly sizing details so we could deliver and personalize your box. We use this information only to fulfill the boxes and, unless you sign up yourself, we do not add gift recipients to our marketing lists. If you'd like your information removed, contact us at support@happyheartboxes.com.

6. Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or delete cookies through your browser settings; some site features, like the shopping cart, may not work properly without them.

7. Data Retention & Security

We keep your information for as long as needed to provide the Services, meet legal and tax requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

8. Your Choices & Rights

• You can unsubscribe from marketing emails at any time via the link in each email.
• You can access and update your account and shipping information by logging into your account.
• You can ask us to access, correct, or delete the personal information we hold about you by emailing support@happyheartboxes.com. Depending on where you live, you may have additional rights under state privacy laws, and we will honor requests as required by applicable law.

9. Children's Privacy

Our website and Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the current version. If we make material changes, we will post the updated Policy on this page.

11. Contact Us

Questions about this Policy or your information? Reach us anytime at support@happyheartboxes.com.